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FAQs (Shipping, returns etc.)

1. Q: How I can track my order? ο»Ώ
A: You’ll be supplied with tracking number within 1 working day. Please note that sometimes this could take few days. If you do not receive such tracking ID withing 5 days, please write us on sales@aipapii.com and we will help you.

2. Q: How my order will be packed?
A: All products are delivered in an unmarked discreet packaging that only contains your name, address, telephone number and tracking number on the label.

3. Q: How do I cancel my order?
A: For canceling your order please contact us on sales@aipapii.com and we will assist you. Please note you cannot cancel orders that are already shipped. For cancellation you will be charged per PayPal’s fees.

Shipping

  • For now we ship to United States (US) and Canada.
  • Ships next day, but it could take up to 3 days.
  • Free Standard Shipping on All Orders.
  • Delivery time depends on the demands and supplier, please refer to the products description for more details. Usually orders are expected to arrive within 10 days
  • Expedited Shipping – please write us an email we can get this sorted out quickly. – sales@aipapii.com

Returns and Refunds

  • Returns are possible if product received does not match the order.
  • All items purchased online from Aipapii cannot be returned unless the item is defective. Defective items will be exchanged for the same item only within 60 days of purchase.
  • Customers are responsible for returns shipping fees and obtaining a tracking number. Lost return shipments will not be refunded or credited. Duties and taxes paid are nonrefundable.
  • If you wish to return a product, please contact us at sales@aipapii.com

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